Legal

Refund Policy

Last updated: October 25, 2026

This Refund Policy explains when and how you can get a refund for purchases made on bxmeducation.com from BXM Education & Consulting LLC (“BxM”, “we”, “us”). It is part of our Terms and Conditions. Nothing in this policy limits any right you have under the law.

1. Courses, bundles and certificates

This covers single courses, course bundles, exam preparation programs, practice exam packs, the RBT 40-Hour Training, CEU and professional development courses, and certificate programs (for example the Lead RBT and Adapted PE certificates).

• You can ask for a full refund within 14 days of your purchase date, as long as less than 20% of the lessons have been opened and no certificate has been issued.
• After 14 days, or once 20% or more of the lessons have been opened, or once a certificate has been issued, the purchase is not refundable.
• If you paid in installments, a refund within the 14-day window returns what you have paid and cancels the remaining payments. After the 14-day window, the remaining installments are still due.
• Free products (for example diagnostic exams) have no charge to refund.

2. Monthly supervision (BCBA Group, 1:1 and Elite)

• You can cancel at any time. Your cancellation takes effect before your next billing date, and you will not be charged again.
• The month you have already paid for is not refunded. You keep your access and the supervision sessions included in that month until the month ends.
• Supervision hours and sessions are documented as they happen and cannot be “returned”.

3. Agency and district seat packs

This covers seat packs bought by agencies, clinics, schools or districts (for example RBT 40-Hour, BCBA Supervision and Adapted PE seats).

• Within 30 days of purchase, you can get a refund for each seat code that has never been activated.
• Seat codes that have been activated (used by a trainee) are not refundable.
• Refunds for unused codes are calculated at the per-seat price you paid for that pack.

4. How to ask for a refund

1. Email info@bxmeducation.com with the subject “Refund request”, your order number and the email used for the purchase.
2. We reply within 5 business days.
3. Approved refunds go back to the original payment method within 10 business days. Your bank may take a few extra days to show it.
4. When a course refund is approved, access to that course ends.

5. When we may refuse a refund

• The request is outside the time limits or usage limits above.
• There is evidence of misuse, for example downloading or sharing the materials, sharing an account, or repeated purchases and refunds.

6. Products sold by other companies

Products in our Shop that link to Amazon are sold by Amazon or its sellers, not by BxM. Returns and refunds for those products follow Amazon’s policies.

7. Questions

BXM Education & Consulting LLC · Chicago, Illinois
Email: info@bxmeducation.com · Phone: 331-481-6045

We may update this policy. The version in force is the one shown on this page on the date of your purchase.